16 of the Business glossary’s terms, each with the part of the syllabus where you first meet it.
Charles Handy’s model of four types of organisational culture, each named after a Greek god: power culture (Zeus), role culture (Apollo), task culture (Athena) and person culture (Dionysus).
Charles Handy's model of an organisation made up of three groups of workers: a permanent professional core, a contractual fringe of outside suppliers, and a flexible labour force.
A BCG strategy of cutting investment in a product, usually a cash cow or weak dog, to maximise the cash it generates in the short term, even if its market share falls.
The direct approach of a person working for another organisation, usually by a specialist recruiter, to persuade them to apply for a senior or specialist job.
A theory that the factors causing job satisfaction (motivators) differ from those causing dissatisfaction (hygiene factors), so removing dissatisfaction does not by itself motivate employees.
The levels of goals in an organisation, from its vision and mission through its aims and strategic objectives to tactical and operational objectives, each level supporting the one above.
A model that compares national cultures on six scales: power distance, individualism, masculinity, uncertainty avoidance, long-term orientation and indulgence, with each country scored roughly from 0 to 100.
A BCG strategy of investing just enough in a product, usually a star or strong cash cow, to keep its current market share.
The country in which a multinational company has its headquarters and where it is legally registered.
Communication between people at the same level of hierarchy, often in different departments, in order to coordinate their work; also called lateral communication.
A merger or acquisition between businesses in the same industry and at the same stage of production, such as two car makers.
A country in which a multinational company from another country has set up operations, such as a factory, office or sales subsidiary.
The management of people in an organisation, including planning the workforce, recruiting, selecting, training, appraising, rewarding, retaining and releasing employees so that the organisation meets its objectives.
A competitive strategy that combines relatively low costs and prices with meaningful differentiation, aiming to offer customers better value than both cost leaders and premium rivals.
A flexible working arrangement in which employees divide their working time between the employer's workplace and working remotely, usually from home.
Aspects of a job’s context, such as pay, working conditions, job security, supervision and company policy, that cause dissatisfaction if inadequate but do not motivate when improved.