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  3. "Paper 1: structured questions"

"Paper 1: structured questions"

Choose two Paper 1 questions well, answer parts (a), (b) and (c) to their command terms, plan an 8-mark evaluation that reaches the top markband, and manage your time.

  • IB Digital Society
  • Exam skills
  • SL and HL

14 min readLast reviewed 15 Oct 2026

How Section A works

Paper 1 Section A is the same at SL and HL. It contains four structured questions, of which students answer two. Each question is worth 20 marks and opens with a short stimulus: usually a paragraph describing a scenario involving a digital system, sometimes with an image, a short data set or a quotation. The stimulus may describe a real case or a realistic invented one. The questions draw on the whole common course: any concept, content topic or context can appear.

Every question has the same three-part structure, and each part is set at one assessment objective level.

Part

Marks

Level

What it asks for

Typical command terms

(a)

6

AO1

Knowledge and understanding, often of the technology or ideas in the stimulus

Identify, state, define, outline, describe

(b)

6

AO2

Application and analysis, usually of the scenario in the stimulus

Explain, analyse, distinguish, suggest

(c)

8

AO3

Evaluation and synthesis of a wider issue raised by the stimulus

Discuss, evaluate, examine, to what extent, justify, recommend

Parts (a) and (b) are often split into sub-parts, for example (a)(i) [2] and (a)(ii) [4], or (b)(i) [3] and (b)(ii) [3]. They are marked with an analytic markscheme: each valid point, developed as the command term requires, earns marks. Part (c) has its own markscheme too, but it is also marked with markbands, a set of level descriptors applied to the whole answer as a best fit, which reward the quality of the argument rather than the number of points.

Part (c) is the largest single part: it carries 8 of each question's 20 marks, it is the only part also marked with markbands, and it may ask you to include a real-world example you have studied. Plan your time and your choice of questions around it.

Choosing two questions

The choice needs a method. The best approach is to read all four stimuli and all four (c) parts before deciding. A familiar stimulus matters less than a (c) question that can be answered with a well-known real-world example.

A quick test for each question:

  1. Can I answer part (c) with a specific real-world example and a clear judgement?

  2. Do I know the technical terms that part (a) is likely to need?

  3. Can I see at least two distinct points for part (b) in the scenario?

Choose the two questions where all three answers are yes. If none fits perfectly, favour the question whose (c) offers the strongest argument, because the AO1 marks in (a) are fewer and easier to secure with partial knowledge.

Tip

Before the course ends, map your bank of real-world examples against the seven content topics. Any topic with no example is a topic where part (c) will be hard, so fill the gap in revision.

Reading the stimulus

The stimulus is short, but almost every phrase in it is there for a reason. Read it twice: once for the situation, and once with a pen, marking three things.

  • The digital system. What technology is involved and what it does (an app that issues QR codes, a facial recognition camera, a recommendation algorithm). Part (a) usually asks about this.

  • The people and communities. Every group named or implied (passengers, staff, older people, the operator, a regulator). Part (b) usually asks about impacts on them.

  • The tension. Any objection, conflict or trade-off (savings against access, safety against privacy). Part (c) usually widens this tension into a general question.

Marking these before answering saves time later, because the material for each part is already identified.

Technique for part (a)

Part (a) tests knowledge of what things are and how they work. The marks are for accuracy and precision, not for length.

  • Match the marks. In an identify or state question, one mark is usually given for each correct item. In an outline or describe question, marks are typically split between points and their development: a four-mark describe might want two features, each with a sentence of detail.

  • Use course terminology. "The app collects geolocation data through the phone's GPS receiver" is better than "the app knows where you are".

  • Use the stimulus when the question does. "Identify two types of data the app collects" may be answered from the stimulus; check it first.

  • Do not explain unless asked. Reasons and judgements earn nothing in an AO1 part and use up time.

Common mistake

Giving two points that are really one. "Name and address" or "location and GPS data" may count as one item, because they belong to the same category. Choose points that are clearly different, for example personal identification data and location data.

Technique for part (b)

Part (b) asks for knowledge to be applied to the scenario. The key word is why: the answer gives reasons and consequences, and it refers to the people and places in the stimulus.

A three-mark explain usually rewards one point developed in three steps: the point, the reason, and the consequence for a named group. A six-mark analyse rewards a broken-down answer that shows the parts of the issue and how they connect. For both, the strongest answers name the stakeholders in the scenario (older passengers, part-time staff, the operator) rather than "people".

Exam tip

In part (b), answers that would fit any scenario earn less than answers that use the details in the stimulus. If the stimulus says the operator runs services in rural areas, an explanation that mentions weaker mobile coverage in rural areas shows application. A general point about "the digital divide" with no link to the scenario is closer to AO1 knowledge.

Technique for part (c)

Part (c) usually moves out from the stimulus to a wider question: from one operator's ticketing app to digital public services in general, or from one school's AI policy to the role of AI in education. The question may ask for a real-world example studied during the course. That means a real, named case from outside the paper, not the stimulus scenario.

The markbands

The markbands for part (c) describe four levels. Each band adds a demand to the one before.

Marks

What the response does

What moves it up a band

1–2

Shows limited understanding of the question; mostly description and unsupported generalisations; little organisation, or a list

Answer the question that was asked, and support each point

3–4

Some understanding; some relevant knowledge, not always accurate or well used; some analysis, not sustained; partly organised

Explain why each point matters, with accurate, relevant evidence

5–6

Adequate understanding; adequate, effective analysis supported by relevant, accurate knowledge; adequately organised

Weigh the arguments and reach a judgement that pulls them together

7–8

Focused, in-depth understanding; evaluation and synthesis consistently supported by relevant, accurate knowledge; well structured

(Top band)

The key boundary is between 5–6 and 7–8. A response that analyses well, with good evidence on both sides, can still stay at 5–6 if it never decides which side is stronger or under what conditions. The top band asks for evaluation (weighing strengths and limitations) and synthesis (bringing the points together into one supported judgement).

A structure that works

Eight marks in about 18 minutes means about 300–400 words: an opening, three body paragraphs and a short conclusion. The structure in the plan diagram keeps the judgement visible from start to finish.

Five boxes in a vertical chain: Opening (define key terms, name the example, state your judgement; 2 to 3 sentences), Argument for, Argument against, Weighing (one paragraph each), Judgement (a supported, conditional conclusion; 2 to 3 sentences).Five boxes in a vertical chain: Opening (define key terms, name the example, state your judgement; 2 to 3 sentences), Argument for, Argument against, Weighing (one paragraph each), Judgement (a supported, conditional conclusion; 2 to 3 sentences).
A plan for an 8-mark part (c). The judgement appears in the opening and the conclusion, so every paragraph in between works towards it.
  • Opening. Define any key term in the question, name the real-world example, and state the judgement in one sentence.

  • Argument for. One clear claim, supported by the real-world example, with a sentence that explains what the example shows about the question.

  • Argument against. A counter-claim, ideally about a different group of people and communities, with its own evidence.

  • Weighing. Which argument matters more, for whom, and on what conditions.

  • Judgement. A short conclusion that answers the command term ("to a large extent, provided that…").

Common mistake

Using the stimulus scenario as the real-world example. The scenario is the starting point of the question. When part (c) asks for a real-world example you have studied, it asks for a named, existing case from outside the paper, explained in relation to the question.

Timing

The paper gives roughly two and a quarter minutes per mark, so about 45 minutes per question. A sensible split within each question:

  • about 5 minutes reading the stimulus and planning part (c);

  • about 10 minutes for part (a);

  • about 12 minutes for part (b);

  • about 18 minutes for part (c).

Plan part (c) first, in a few lines, while the stimulus is fresh. Ideas for (c) often come while writing (a) and (b), and a plan gives them somewhere to go. If time runs short, finish the second question's part (c) in brief points rather than leaving it blank, since a short, focused judgement can still earn some of the marks.

At HL, Section A is the same, but the paper also contains Section B, a 12-mark extended response. Section A should take about 50 minutes per question, leaving about 30–35 minutes for Section B.

A worked question

This question is in the style of Section A. Its scenario is invented; the real-world example in the model answer to part (c) is real.

Worked example

Paper 1, Section A style. Scenario: A national railway operator plans to close the ticket offices at 300 of its stations. Passengers will buy tickets through the operator's smartphone app, which issues a QR code, or at touchscreen machines. Station staff will move from ticket offices to the platforms to help passengers. The operator says the app is already used for 70% of ticket sales and that the change will save money. Disability charities and groups representing older people have objected.

(a)(i) Identify two types of personal data the ticketing app is likely to collect. [2] (a)(ii) Outline how a QR-code ticket can be checked at a station gate. [4] (b)(i) Explain one reason why some passengers may be unable to use the app. [3] (b)(ii) Explain one way in which the operator could use data collected by the app. [3] (c) To what extent should essential public services be provided mainly through digital systems? Refer to a real-world example you have studied. [8]

Model answer

(a)(i) Payment data, such as bank card details. Journey data, such as the stations and times of travel.

(a)(ii) The QR code is a pattern that stores the ticket's details, such as a unique ticket number. At the gate, a scanner reads the code and sends the ticket number to the operator's system, which checks it against its database to confirm that the ticket is valid for that journey and has not already been used. If it is valid, the gate opens and the ticket is recorded as used, so the same code cannot be shared and used again.

(b)(i) Some older passengers do not own a smartphone or lack the digital skills to set up an account and pay in an app. Because the ticket office is closing, the remaining options are the app and the touchscreen machine, and both assume confidence with digital interfaces. These passengers may be unable to buy a ticket without help, which could stop them travelling independently.

(b)(ii) The app records when and between which stations passengers travel. The operator could combine these journey records to find which trains are busiest, then change the timetable or add carriages at peak times. This would reduce overcrowding for passengers and help the operator use its trains more efficiently.

(c) Essential public services are those people depend on for daily life, such as transport, health care and benefits. Providing them mainly through digital systems can make them cheaper and easier to use for most people, but it should only be done to the extent that a non-digital option remains for those who need it. The 2023 proposals to close station ticket offices in England show both sides of this judgement.

Digital provision can benefit most users. Train operators in England argued that only about one in eight tickets was being bought at ticket offices, and that moving staff onto platforms would give more passengers help where they need it. For the majority who own smartphones, an app is available at any hour and makes buying a ticket faster.

However, essential services must serve everyone, and digital-only provision excludes specific groups. When the operators consulted on the closures in 2023, disability charities and groups representing older passengers objected that ticket machines are hard to use for blind passengers and people who need help planning complex journeys. The consultation received more than 750,000 responses, and in October 2023 the plans were withdrawn after the passenger watchdogs objected. This shows that the people least able to use digital systems are often those who most depend on the service.

The weight of these arguments depends on how essential the service is. A minority who are excluded from a streaming service lose entertainment; a minority excluded from rail travel may lose access to work, health care and family. Because the cost of exclusion is high, the savings from digital provision should not be gained by removing the only option some people can use.

Essential services should therefore be provided mainly through digital systems only to the extent that a well-staffed, non-digital route remains for those who cannot use them. Operators can make digital channels the main route, as long as staffed help remains available until access to digital systems and digital skills are close to universal.

Each part of the model answer earns its marks for the reasons in the table.

Part

Why it earns its marks

(a)(i)

Two clearly different categories (payment, journey), each with an example; no wasted explanation

(a)(ii)

Four linked steps (code stores data; scanner reads it; system checks validity; ticket marked as used), matching four marks

(b)(i)

Point (no smartphone or skills), reason (both remaining options are digital), consequence (cannot travel independently), tied to a named group in the scenario

(b)(ii)

Point (journey records), use (find busiest trains), consequence (timetable and capacity changes), with benefits for two stakeholders

(c)

States a conditional judgement in the opening; uses a real, specific example with place, date and outcome; explains what the example shows; weighs the arguments by how essential the service is; ends with a judgement of degree. This matches the 7–8 band: evaluation and synthesis consistently supported by relevant, accurate knowledge

A weaker and a stronger part (c)

A top-band part (c) usually differs from a middle-band one in two ways: it reaches a judgement, and it uses evidence to support that judgement. The amount of knowledge is often similar.

Worked example

Comparison. The worked question's part (c) again: "To what extent should essential public services be provided mainly through digital systems? Refer to a real-world example you have studied. [8]" Read the weaker answer, then compare it with the model answer.

Weaker answer (middle band, not a model): There are many advantages and disadvantages of digital public services. One advantage is that they are cheaper, because the government does not need to pay as many staff. Another advantage is that they are available 24 hours a day. For example, in Estonia almost everything is online. However, there are also disadvantages. Some people do not have the internet, and older people may not know how to use apps. There is also the risk of hacking, which could leak people's data. In conclusion, digital public services have both advantages and disadvantages, and governments should think carefully before using them.

Commentary

Feature

Weaker answer

Model answer

Judgement

None: "both advantages and disadvantages"

Stated at the start and end: digital channels as the main route, with a non-digital option kept

Real-world example

Named (Estonia) but not explained; no detail on what happened or why it matters

Specific (ticket offices in England, 2023), with who, what and the outcome, and a sentence on what it shows

People and communities

"Older people", "some people"

Blind passengers, people needing help with complex journeys, older passengers

Analysis

A list of points with brief reasons

Each point developed: claim, evidence, explanation

Weighing

None

Weighs by how essential the service is and the cost of exclusion

Likely band

3–4: some relevant knowledge and some analysis, not sustained

7–8

The weaker answer could move up a band with three changes: a judgement in the first sentence, the Estonia example explained (what services, what effect, for whom), and a paragraph that decides whether savings outweigh exclusion.

Exam tip

A closing line such as "there are advantages and disadvantages" is a sign that no evaluation has taken place. Replace it with a sentence that says which side is stronger, for whom, and under what conditions.

Checklist

  • To do:

    I know the structure of a Section A question: (a) 6 marks AO1, (b) 6 marks AO2, (c) 8 marks AO3.

  • To do:

    I choose my two questions by checking part (c) first.

  • To do:

    In part (a), I give precise, distinct points matched to the marks and command term.

  • To do:

    In part (b), I explain with point, reason and consequence, using details from the stimulus.

  • To do:

    I know what separates each markband for part (c), especially 5–6 from 7–8.

  • To do:

    I plan part (c) with a judgement in the opening and the conclusion.

  • To do:

    I use a real-world example from outside the paper and explain what it shows.

  • To do:

    I include a counter-claim and weigh it, rather than listing advantages and disadvantages.

  • To do:

    I keep to about 45 minutes per question, with about 18 minutes for part (c).

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More IB Digital Society notes

  • Command terms and real-world examplesThe page before this.
  • "Paper 1 Section B: the HL extended response"The next page. HL only.
  • Digital Society assessmentEach Digital Society paper, the internal assessment and grade boundaries.
  • IB Digital SocietyThe Digital Society syllabus, how it is assessed and every notes page.

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